NEW HOMEOWNER CASE

What’s going on?

Saved privately to your signed-in account. This is not a remote diagnosis. Avoid including names, addresses, or other sensitive details.

If there is an immediate hazard, move to safety and contact emergency services or your utility. Do not wait to finish this form.

  1. Safety first
  2. Your equipment
  3. Contractor & review

Step 1: Safety first

Safety question 1 of 9
Gas odor or suspected fuel-gas leak

If unsure about a possible immediate hazard, select Yes and seek qualified help. Do not wait to finish this review.