Clear guidance. Clear limits.

How TrustPoint works

You describe the situation, record the contractor’s recommendation, and add existing evidence. Automated checks organize that information into preliminary findings and questions. You can compare saved proposals. Your statements, contractor claims, supplied evidence, and system findings are different kinds of information; one is not proof of another.

Automation and AI: the current customer review uses structured rules and supported labeled text. It is not an AI chatbot or an AI scan of your uploaded PDF. AI-assisted processing is being evaluated in a separate fictional-data pilot; that pilot is not the customer review service. Do not assume an AI model or a human expert has read your documents.

Guidance can be incomplete or mistaken. It cannot inspect equipment, take measurements, or know facts you have not provided. No live human review of every automated result is included. Learn about the experience behind the approach.

What a review means

Findings depend on the information you enter and supported, labeled text you supply. An uploaded PDF or photograph is a stored record; scanned PDFs and photos are not automatically interpreted in this release.

The information-gap score describes missing support in the supplied material. It is not a prediction of equipment failure, a contractor quality rating, or proof that work was not performed. Clarifying answers can change a review.

TrustPoint does not inspect your home, verify measurements, guarantee savings, or replace an on-site diagnosis. You and your qualified contractor remain responsible for deciding what work is appropriate.

Safety comes first

For gas odor, suspected carbon monoxide, fire, arcing, or flooding near electricity, move to safety and contact emergency services or your utility. Do not wait for this site, collect more evidence, or attempt hazardous work. This service is not an emergency monitoring service.

Your records and sign-in

Your account can store profile details, equipment records, cases, estimates, notes, and files you choose to upload. These records support your saved reviews and comparisons. Avoid uploading payment-card numbers, identification documents, or unrelated sensitive information.

Amazon Web Services hosts the application database, private file storage, and sign-in service. Sign-in uses cookies to maintain your session. The free AC check keeps answers in page memory. Only if you choose to carry them into a personal review are selected answers stored in this tab’s session storage. The review accepts them for one hour and removes them when read; no files, narrative or safety clearance are stored in that handoff. A fixed review-destination marker may also be stored in this tab for up to one hour to continue after sign-in and membership setup. It contains no quote text, files or account details and does not grant access. Weather and Census lookups are not connected yet.

In Account settings, you can export your account records or remove your application account and its server-stored evidence. Download any original files you want to keep separately. Deletion does not remove files from your own devices. Recovery backups can retain earlier database records until those backups expire.

Stripe processes paid memberships and retains transaction records subject to its obligations. Closing your application account ends its paid membership immediately; cancel renewal instead if you want access through the paid period.

The separate sign-in identity is not automatically removed by the application’s account-deletion button. Contact us if you also want that identity removed or need help with a data request.

Optional visitor analytics

With your permission, we use Google Analytics to count visits to our public home, estimate-review offer, Decision Library guides, About, membership, service-information, and membership-terms pages. We also count when the public estimate-review offer, membership page or free AC decision check is viewed. The AC check sends no answers, progress or results to analytics. The public HVAC quote-context check sends only fixed started and completed events after consent, without amounts, answers, or results. These events are counted once per consented page visit. With your analytics permission, the public membership page can also report a verified first membership purchase within 24 hours of starting checkout. Only a random transaction reference, membership product, verified value, currency, tax and shipping amounts are included; no Stripe customer ID, account identity or proposal details are sent. A durable record prevents repeat reporting. Declining or withdrawing consent stops future optional measurement. Closing the page or a blocked connection may leave a purchase unmeasured; renewals and refunds are not measured by this feature. This does not indicate that a review was completed or a payment made. Google receives a public page name and address, browser and device information, and cookie identifiers. It processes network information to provide approximate location statistics.

Analytics stays off until you select Allow analytics. We do not send your account identity, ZIP entry, quotes, uploads, form answers, URL query parameters, or private-page activity to Google Analytics. Advertising personalization is disabled.

Use Privacy choices at the bottom of any page to change your choice. Selecting No thanks stops future analytics and removes this site's Analytics cookies. Your choice and Analytics cookies are set to last up to six months. Declining analytics does not limit your access to TrustPoint. Google's privacy policy explains how Google handles data it receives.

Launch access and contact

Free access remains available. Optional Home and Plus memberships provide the features and limits shown on the membership page. Paid plans renew monthly until canceled. See our membership terms for billing, cancellation, and refund details. Read membership terms.

For account help, a correction, or a data question, email will@trustpointmechanical.com. Do not email passwords or verification codes. This inbox is not an emergency response channel.